I’ll start with the positives: the room was fairly nice, the toiletries were good quality and we liked having dressing gowns.
Now on to the negatives. This “5 star” hotel had some of the worst service I’ve experienced. We paid to have breakfast each day when we booked, but were very disappointed to find we just had a choice of 3 items (0 if you’re vegan, 2 if you’re vegetarian). It needs to be much clearer upon booking what the breakfast options are as we would never have added it on if we’d known how limited it would be. On the first morning we waited 45 minutes to receive 1 muesli and 1 eggs with toast. Another day we were twice brought out the wrong thing. On our third night we went to the bar for a pre-dinner drink and ordered one g&t and one whisky sour. The whisky sour was brought out 15 minutes after the first drink with no word of an apology. We were treated to the bar manager and chef swearing about another member of staff in full earshot of us though (Camilla, sorry girl!). No one greeted you when you came into the hotel after being out for the day, though reception was always manned and the lobby always quiet. We reported that the fan in our bathroom was broken and no one ever came to look at it.
The bathroom is a wet room without a shower door/curtain so the whole room gets very wet including the towel rail.
I would not recommend this hotel unless you’re going to the conference centre, the area really isn’t great for tourists.
We won’t be back.