레지던스 인 롱아일랜드 아이슬립/코트하우스 컴플렉스

Very Disappointing...not up to Marriott standards

I would first like to say that every person we came in contact with was kind and accommodating. None of the employees are responsible for how old and outdated these rooms are. However, housekeeping is in these rooms and could definitely do a better job. The panels on the doors are filthy, as well as the doors themselves. The Flat Stove Tops need a good scrub to remove the caked on dirt. The counter-top surfaces were clean, but the walls & cabinets were not. The rooms are old and outdated. Dark colors, heavy curtains and dark heavy furniture. The floors in the kitchen area were moving as we walked on them. The carpeting was worn out and filthy. The walls had all kinds of spots and stains on them. Underneath the sink was filthy and smelled like roach killer. The coffee pot was absolutely disgusting, and the toaster was filled with crumbs. We put all dishes in dishwasher upon arrival before using. Mirrors were hazy/dirty. Elevator had crumbs in it for our entire 7 day/6 night stay. Tried to go in the pool, that was supposed to be heated...and it was freezing cold. Had to call down for towels, and I asked them to put the heat on in the pool. 2 days later, the pool was still cold. Breakfast choices were really poor, and they keep blaming COVID. I will not be staying here again. I would have left after the first night, but could get no other room during this holiday time. I have pictures to support all of this, if Marriott is interested.

1박 여행, 2021년 12월 23일

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Large room, friendly staff

We stayed in a two bedroom suite. The suite was very big and the kitchen was well supplied. The room we stayed in must have been a smoking room in the past, as it had an underlying odor and there were cigarette burns on the toilet seat. The two real beds were very comfortable, however, the pullout bed was awful. It felt like sleeping on rocks. We borrowed an air mattress from a family member for our daughter to sleep on. The couch in general was terrible. It wasn’t even comfortable to sit on. They do not offer housekeeping service during your stay, unless you stay over five days. We had to request clean towels and trash pickup. The front desk staff was always friendly and very helpful. The continental breakfast was very nice. It is conveniently located close to the highway, shopping and restaurants.

Gwendolyn, 6박 가족 여행, 2021년 12월 10일

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Nice quick stay

It was great. Everything was great except the room had a bad smell. Hotel was fully booked so we didn’t mention anything since I’m sure nothing could be done. Staff were super nice though at check in

Luis, 친구와 1박 여행, 2021년 11월 6일

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Clean and convenient for my needs

Clare, 1박 여행, 2021년 9월 25일

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Very friendly staff

Dina L, 1박 가족 여행, 2021년 9월 19일

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The hotel complex was safe. Bistro/bar in hotel next door.

Toni, 4박 가족 여행, 2021년 8월 26일

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Carpets were stained room was dirty bathtub was stained TV did not work people using drugs in the hallway in the parking lot

1박 출장, 2021년 8월 2일

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Indoor pool was great!! Pet friendly hotel

2박 가족 여행, 2021년 7월 28일

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Very lovely staff

Great place to stay. Everyone was very welcoming and helpful. Highly recommend for non luxury accommodation!!

Dana, 5박 여행, 2021년 6월 13일

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The stay was for me and my Family it was very relaxing and comfortable its like getting away with peace and mind.

1박 가족 여행, 2021년 3월 27일

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