The staff in-person and over the phone was so personable and eager to answer questions and offer advice/help when requested (e.g. dining options, parking, check-in/check-out). The room was clean and elegant with a spacious bathroom, a very responsive thermostat, a mini fridge, a microwave, lots of access to outlets, and a good size television with a full set of channels as well as the option to use your own streaming services or attach your own devices.