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The room was nice. It was a bit smaller than what I saw in the photos. I understand the difficult times, so the place was short staffed but the customer service was a bit off for me. I asked for some new towels and never got them. The hotel itself was a nice place to stay but SOME of the staff were a bit off

No towels was in the room after pulled up the sheets their was a stain on the comforter and they tried to charge us a smoking fee when no one smoked

Grungy vibe with a beautiful view, clean comfortable room, kind staff- I asked for a late check out and they were very generous!

The hotel was pretty much what I expected for the price. Only complaint I have is the hotels.com description on the room with two queen beds. I booked that room with the higher cost since I read the description “city view” but according to the hotel, that wasn’t the case. All the rooms with two queen beds are on 4th-6th floor which means “no city view”. What a disappointment!

Was great... Took $300 at check in and was told we'd get it back. To find out at check out that they charge $35 PER NIGHT for stuff not even used... The list of what was included in this charge named things like -pool (pool was empty so couldn't have used it if wanted to) -VIP access to the bar (anyone not staying in the hotel was not allowed up anyway) -fitness centre -cleaning service (charged alone at $10 per day) Anyway, we were told on the desk that we'd only get $45 back... Managed to get 2 nights back from this which is better than nothing but think it's bad that this charge was not made clear to us upon check in

This was a nice hotel, but it's not 4.5 stars. The room was huge and the bed was great, but the amenities in the bathroom were average. There is no bathtub but the shower is fun - with 2 different shower heads. The towels were adequate but not plush. That said, it was a very pleasant stay and the hotel was very conveniently located. The staff was very accommodating (although checkout was slow).

Worth noting the fine print. The hotel charges a $34 resort fee per night. Otherwise spectacular stay.

Smallish room. Great bathroom. Area rug was a bit tired. Funky art.

A really nice spot in the heart of neighborhood action. Bars restaurants etc. Nice rooftop bar with amazing skyline view. Comfy room and nice people.

Nice hotel in a great neighbourhood. Clean, good views, I’ll definite stay here again!