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Checkin was fine but when I was told that I could wait outside in line to go to the rooftop bar and then was turned away because No one invited me that was insulting and disappointing. Then I had to listen to the loud music echo in my room for hours. I would not return to this hotel - at least not without an invitation.

I wish I remembered the amazing person who checked me in. We had such a nice friendly chat during my check in and she finished it with, "I've upgraded your room" She didn't know that I was actually having a very stressful day and her smile and upgrade completely turned my day around! The service, the room and the view was nothing short of perfect!

Here for my 50th birthday would have loved a more special room like i paid for and thought i was getting BUT happy to be here my family making it extra special !!!

I stayed 2 nights visiting a friend. My room had the layout of a carnival cruise cabin. Not sure how clean the shower was due to the black tile. Bed very low to the ground. I had requested Fiji water upon my arrival with ice. The requests were not honored nor was a response given through my booking at Hotels.com Highlights. Great view from 15th floor, especially at sunset.

Floor to ceiling windows with great river and city views. Fun decor, even a copy of Orwell's 1984 in the room! Located atop the High Line in the meat-packing district, just south of SoHo. Loved the rooftop bar. Great restaurants in the neighborhood.