6/10 - 좋아요
2022년 12월 5일
Charming hotel in a nice location but chaotic team
We arrived at the property at 22:00 after a very long day of traveling. At the reception, it turned out that the booking was made for a single room instead of a double room. To this very moment, I still have no idea how; but when i checked the confirmation email there, I only realized that they were right. So we asked them to change it to a double room, but we were told that the property was fully booked. No manager was present at the property and they made us wait for an hour in a very small lobby of the hotel till they could somehow reach out to the manager. We were exhausted and starving; missed our dinner reservation and could not actually have any dinner anymore since almost all the restaurant close at 23:00. Finally, when we got upset for the wait, they gave us the key of the single room and told us that we would need to pay extra for the extra person. The room was extremely small. Small is not even a fair word for what this room was. No place to even open a carry on!! The central heating did not work the entire night and we froze till the morning. We called hotels.com and they reached out to the property and finally they changed our room the next day to a bigger room with a proper heating system. But to be honest, it amazed up how unprofessional they acted the night of our arrival! 4 stars doesn’t mean much anymore I guess!
Hosein
Hosein 님, 2박 여행
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