We arrived before the actual check in time, and when we arrived the Front-Desk Staff, (Nicole I believe) made sure we could get into our room, we had an excellent time. When traveling with kids under 10 they want to get out of the car and swim usually. The breakfast was really good, the only thing missing from breakfast was a breakfast meat. There is eggs, waffles, fritatta/omlette, cereal, yogurt, biscuits and gravy, toast, oatmeal, and juices. While there we were visiting areas around Florence, and upon returning to the hotel, the staff at the front desk was Eslen and Katrina. They were both upbeat, happy, and excited to make sure that every guest was happy and satisfied with their stay. Both women went above and beyond for the customers. They always said hello, asked if you needed anything and constantly were moving to make sure everyone was taken care of. These two were exceptional employees, they were knowledgeable about the area and willing to make recommendations to restaurants and attractions in the area. I am from the Metro-Detroit area, and brought the staff some soda available in the Detroit area and made sure that they knew they were appreciated. I especially make the time complimenting to the staff that are deserving and make sure everyone and everything is above and beyond!