6/10 - 좋아요
2025년 5월 27일
The Receptionist Was on A VERY Important Call...!
The room and location were fantastic for the value and the night shift receptionist was wonderful. It was checking in that was the real issue. The gentleman working was incredibly rude. He was on his phone on a personal call and did not want to be bothered. I asked about the airport not knowing the size and city and how early I needed to book a taxi for an international flight. He kept saying one hour is fine. I would have missed my flight. I then asked about booking a taxi for it ahead because I came in late and wanted it taken care of so I could sleep until I needed to come down to get my flight and all he could say is just come down before you need to leave and my colleague will call them for you. I told him I would like to book ahead and he said you can't and would pick his cell phone back up and return to his call. He was way more interested in his call than the customer. I kept asking him to help me and he insisted booking ahead of time was not possible. No where in the world is this the case especially not Luton, UK! When I would push him he would just insist it that his colleague coming in later could help me. I wanted to be asleep getting rest later which is WHY I BOOKED A HOTEL ROOM!!!!!!! It ruined my night and I was exhausted traveling so when I got to my next destination and city I had to take a nap instead of enjoy the city. I am furious I chose this place because of this reason.
Angel
Angel 님, 1박 여행
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