I booked a QUAD ROOM explained as offering TWO queen sized beds. But they gave us a different room with only one queen bed and a sofa bed. They said Hotels.com website showed random pictures so we got the different room from what I have seen.
And added that we are only three people family , they gave the smaller room even though I paid fully for the Quad room. How deceiving and rude!
And the room was terribly in bad condition.
When we first entered the room, the temperature on the airconditioner showed that 35°C which was 95°F and I asked how to turn it on. The owner said it is automatically on and and asked us if 35°C is ok with us!!! Of course we said no and asked 25°C and he called "some technician" and he said that the temperature can be adjusted "online"!
The window did not close completely, the room was facing the nosiy street and the outer wall was under construction. You will hear cars honking, motorbikes brooming, and people shouting, singing and fighting even after 2am. And at 8am, the construction workers started hammering just to the wall of the room.
Water spilled from the shower booth door and the card key did not work, but the reception is empty after evening, it was not easy to get help.
We changed to another room next day, but it had the same problem with the shower, window, and the card key.
I paid the city tax when checking out, but he didn't give me the receipt saying that he will send it by email, but of course he did not.