We stayed on the coldest week of November when snow was falling and outside temperatures were below 0°c, the landlord controls the heating via an app in the office, we complained over half a dozen times and it was Wednesday before they turned it on, we were sat watching telly in our jumpers, coats and hats. And they still turned it off again in the morning before the flat warmed up. We also bought food to cook in the oven, which doesn't work, again reported it and acknowledged by them, but no action, all the food for the week ended up in the bin and we had to get takeaways!! Avoid staying with this company if you can.