Payed for my 2 night stay , I turned up with my booking on my phone , only to find out I can't check in , because I don't have a code for self check in . I ring the number I had from booking 30 minutes later still not checked in so I had to find another hotel for the night . It's now a week later no apology and I'm still waiting for my money back .
stuart
stuart ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 27์ผ
Unable to get entry. Very poor liaison
Could not get into the hotel.
Contacted OYO as it was the contact on email, but they could not find my booking.
Ended up finding another hotel nearby, thanks to the kindly help of another hotel owner. Beware.
DIOGO
DIOGO ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 15์ผ
Graham
Graham ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 14์ผ
Customer service was very poor apart from Noor!
Waste of my time submitting a review you so r post? Hotels.com? A waste of time.Turned up at our hotel and the entry code didnโt work. Because someone had changed the lock. Rang the number given on the email and spoke to a very unhelpful man who said he couldnโt do anything for me unless I had an eight figure code which I had to get from Hotel.com. I tried searching the emails while he was on the line but had no 4G coverage so couldnโt open the attachments. Rang the given number again twice and both times got hung up on. By this time we were starting to wonder if weโd been scammed. My wife then rang and spoke to Noor who was brilliant. He said theyโd tried to contact us (not sure how true that was) but we were not going to be staying at Villa Rose because of some technical issues at the hotel but would now be at The Carlton. This wasnโt ideal as weโd booked the Villa Rose to be near the Wetherspoons pub and the new hotel was a twenty minute walk away. However, The Carlton gave us two twin rooms and it was an okay hotel.
Richard
Richard ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 10์ 6์ผ
Waseem
Waseem ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 8์ 31์ผ
Place was booked, when I arrived I had to call to get an access code only to be told that hotel was under renovation! Iโd been moved to another hotel told that the booking was the same and that it was a family room for the same price! When I got to the other hotel it wasnโt the most pleasant place hotel Staff were nice enough and helpful but was mostly disappointed theyโd booked us 2 rooms rather than a family room we were away for my sons 1st birthday and the family had been spilt! Not happy
Hannah
Hannah ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2024๋ 8์ 24์ผ
Graham
Graham ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2024๋ 8์ 24์ผ
graham
graham ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2024๋ 8์ 13์ผ
We were relocated to the other hotel- the Dolfin hotel. We were very tired and we had to walk there about 20 minutes. There was two men sitting in the garden staring at our window. It was creepy. I think they work there because they where at hotel every night. Reception and cleaning staff very friendly and helpful. Room was clean.
Aleksandra
Aleksandra ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2024๋ 8์ 11์ผ
Little disappointed.
Stayed in the Fjaerland hotel as villa rose was closed for maintenance. The bathroom. Toilet roll holder was broken, bathroom door didn't shut properly. Bed was only thing good about the stay. No staff around but was easy to get into room. I think hotel needs a revamp and staff around.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 7์ 29์ผ
Tim
Tim ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2024๋ 7์ 15์ผ
graham
graham ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 7์ 8์ผ
Was not happy that we was moved 2 a different hotel n then when we got there they had no food or drink options n the wifi was very poor even tho i ask for wifi n plus my room was not clean after the first even tho i ask for it 2 be done very poor service n will not being staying there again
Daniel
Daniel ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2023๋ 11์ 15์ผ
Amy
Amy ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2023๋ 9์ 24์ผ
Bob
Bob ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2023๋ 9์ 19์ผ
Goda
Goda ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2023๋ 9์ 17์ผ
Sharon
Sharon ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2023๋ 9์ 10์ผ
Malgorzata
Malgorzata ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2023๋ 9์ 7์ผ
I actually like the accommodation, however the bunk bed frame has never been cleaned (I went over this with anti-bacterial wipes) the shower is not in good working order as it doesnโt drain quick enough and you have scum that comes up from the plug so we didnโt use that. My only other complaint is the lack of reception of staff there means that you are reliant on checking in yourself online (which we did) but we then had to faff about to obtain the codes to get in which is such a headache when ur travelling with toddlers
GARY
GARY ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2023๋ 9์ 2์ผ
Once I got used to getting my self in every thing went well
George
George ๋, 14๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2023๋ 8์ 31์ผ
The room was filthy
Susan
Susan ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2023๋ 8์ 18์ผ
First to come up on filter when selected price low-high. So I knew it was a budget price Hotel. Impressions? my son who is 9 loved it. It was bigger than last place we had in Yarmouth and more room. and we had fun. It's right bang where you wana be with everything around you.. a couple of car parks round corner I paid ยฃ20 for 2 days. Was a little warm but its summer so would advise taking a fan and job done. Couldn't get reception on tele but we don't watch TV anyway other than that was clean and tidy and did the job at a really good price.
Mark
Mark ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2023๋ 8์ 8์ผ
From start to finish it was a complete night mere no clean towels rong code to get in to rooms toook ages to sort out on phone no reception to go to I would not stop their ever again or recommend to no body so sorry to have to write this but it really is not acceptable
Steven
Steven ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2023๋ 7์ 31์ผ
An absolute disaster from start to finish never go there agai