I recently stayed at Juliana Hotel, a five-star hotel that, unfortunately, failed to meet even the basic expectations one would have from such an esteemed establishment. The only redeeming quality of this hotel was its prime location, which offered easy access to the city's vibrant attractions. However, the positives ended there. Service was terrible we were greeted by 2 men (unbelievably unprofessional) who looked like they did everything in the hotel. From tagging our luggage, bringing it to our room, checking us in, and getting an iron to the room. It made absolutely no sense.
When we arrived at our room we were greeted with a lack of cleanliness that was simply unacceptable for a hotel claiming to be of such a high standard. There was a bug on our floor with maggots. Disgusting.
There are no amenities. The rooftop is terrible, the bar is self-service, and just overall terrible. It is amazing that this establishment can call itself a 5-star hotel.
Despite the hotel’s luxurious branding, the overall atmosphere felt more chaotic than serene, which is not what I envisioned for a high-end experience. In summary, Juliana Hotel was a massive letdown. With so many options available, I would recommend looking elsewhere for a truly luxurious experience. The location may be great, but it’s not enough to make up for the poor service and lack of attention to detail. This hotel is certainly not deserving of its five-star rating.