1. If you're an asian, and you bump into a male manager (Mr. C),, then you'd better watch out! He is very much not nice to asian, as far as I experienced. Other ladies at the front desk and service crew were nice people.
2. Be aware of their "Resort fee". We were OK because we had read about it. I have seen that he, again spoke in a brusque manner to people checking out without knowing the "hotel/resort fee". That would never be a happy moment for you, too.
3. They holds a credit card for $100. However, He swiped out our credit card for $257. That was clearly his mistake, but he never said "Sorry" in a proper manner. Instead of saying sorry and trying to make up his fault, He argued with me and it was very not nice.
We Paid off a Lot of Money here even before going there, and I had very uncomfortable time while staying there for a whole day. He and this whole situation was very ridiculous !!!!