HIDDEN FEES! After paying in full prior to our trip through Hotels.com, we received an email from the management company 6 hours before our check in (while we were still on the plane to Hawaii) that we had an outstanding balance of $312.00, which was more than the price of a one night stay. When we landed and I was able to call, they claimed it was a cleaning fee and we would not receive our check in information until it was paid. Seeing as our only other option was to desperately find a new place, we paid the ransom. I called the manager about this fee, who said these fees were disclosed earlier. When I sent her my Hotels.com receipt stating my whole stay had already been paid for, along with her management company’s message via Hotels.com that never stated any price on these hidden fees, she went silent and refused to answer our calls or respond back to our multiple voicemails. She could not point out anywhere in the contract where these high fees would be charged. As for the “cleaning fee”, the floors were absolutely filthy when we arrived, with the bottoms of our feet turning black within seconds of entering the unit and removing our shoes. The only cleaning received during our three nights came after we left. The closet door to the washing machine was also busted through.
This company was completely dishonest about the costs and I would urge anyone looking to book this place to reconsider.