2/10 - 별로예요
2025년 2월 17일
I do not recommend
I took my time to reply bc I didn’t want to mix emotions with facts & wanted to be thoughtful and give my honest feed back.
While I was genuinely impressed with the apartment itself, my initial experience was deeply marred by exceptionally poor staff and customer service.
The difficulty I encountered simply trying to access my room was unacceptable. Multiple calls to various numbers went unanswered, leaving me stranded and frustrated.
My attempts to seek assistance in the lobby were met with indifference; one staff member explicitly stated they didn't work for the property, she worked for the bigger company “REVEL”while another was hesitant to help.
I was eventually directed to a third-floor office, which was difficult to locate and poorly marked. There, my entirely valid concerns about the lack of phone responsiveness were denied *inspite having proof of me calling multiple times*
I was met with hostility, rather than empathy. As a first-time visitor & resident to Washington, D.C., and also someone exhausted from travel, I found this complete lack of support particularly distressing. Basic information, such as how to use the keyless entry system, should be clearly communicated to every guest.
In addition, the office's location and signage need significant improvement to ensure accessibility. Also my unit was missing essential cleaning supplies, specifically a broom.
Khadijah
Khadijah 님, 6박 여행
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