더글라스 와이키키

Manager of property is awesome! Housekeeper forgot to put my key in the security lock that hangs on the door and I had to wait almost 40 minutes while my wife and 2 kids was waiting in the car.... absolutley not acceptable. That housekeeper had no sense of urgency to just drop off my keys so I could get my family and should be reprimanded. I was not happy and for this would not recommend this hotel to anyone. If it wasn't for the manager, I would've left before receiving my keys.

Problems start with hotel.com and Douglas Waikiki websites. Charges were not clearly stated or written causing financial difficulties, none that were a concern by both parties when both sites were called and asked about these issues. No Aloha surely just greedy people. The oven, dishwasher. bathtub and sleeper sofa all need to be repaired or replaced. These items caused extreme hardships!

Great location could use new beds